Guides
Standalone Voicesafe Guides
When clicking the play button the call playback page will appear and the call will start to play. You will get a summary of what was on ...
Tue, 21 Apr, 2015 at 4:48 PM
Compatibility Mode
Upon initial log in you are directed to the search page, it’s very simple and easy to use however If your...
Tue, 21 Apr, 2015 at 4:47 PM
This will show you all the calls currently going on in the business. This is similar to the main search page, you will see the internal num...
Tue, 21 Apr, 2015 at 4:46 PM
This page you will find a copy of any call has been graded pasted here so it’s quick and easy to search for just the calls that have been graded....
Tue, 21 Apr, 2015 at 4:46 PM
Calls
Here you will find an overview of calls into/made from the dealership depending on your searchable criteria. The first graph ...
Tue, 21 Apr, 2015 at 4:46 PM
Access Lists This allows controls whose calls specific users can or can’t listen to. Whitelists - Allows the user to listen to th...
Tue, 27 Feb, 2018 at 3:50 PM
To configure the payment gateway you will need to have administration permissions and have an account setup with an approved provider, Please call em...
Tue, 21 Apr, 2015 at 4:46 PM
Taking payments through the Vociesafe is only possible for customers with the card payment module installed and configured. The payment gatew...
Tue, 21 Apr, 2015 at 4:46 PM
Administrator feature providing the ability to record or upload a welcome message that will be played to all inbound callers before their call is...
Tue, 21 Apr, 2015 at 4:46 PM
For general payment card error codes please refer to here.
Cannot find card matching the capture reference entered.
This error is r...
Tue, 21 Apr, 2015 at 4:46 PM