Compatibility Mode
Upon initial log in you are directed to the search page, it’s very simple and easy to use however If your browser is running in compatibility mode you will not be able to see any search results, to resolve this follow the instructions below:
Click on Tools and select compatibility view setting.
Click Add to add the website
Searching for a call
Here you'll have your search criteria across the top where you can search by number or label (label is where you give a number a name) you can search by specific date and time frames by using the calendar or the pre-set times, and also the direction of the call inbound or outbound. Once you have input your search terms you then press the search button to conduct your search, this will then display your search results below.
There is also a show advance option on the search page where you can search by ring/call time, search by specific call status, departments and notes within a call.
The example below shows all calls to the Main Reception where they were all answered calls.
Starting from left to right you have the status of the call whether it was answered, missed or engaged, the call date and time, internal number/label, call direction inbound or outbound, the external number/label, ring time, call time and then you click the play button to play the call. You can sort the results in the list by clicking on the heading this will sort the results alphabetically or numerically depending on the heading you click. You will also see that the total amount of calls and call time displayed that is relevant. You can also export your results to a CSV or MP3 format. You can do this by simply ticking the select box next to the call you want or tick select all calls as shown below.
