FAQ

How do I create a form and/or a report template?
Form and Report templates can be created and uploaded by any user with Managers permissions. Attached are the most common templates most dealers us...
Thu, 10 May, 2018 at 12:50 PM
How do I add a new Closeit user account?
To add new users to the system, please follow the below instructions. Click on Main> Admin Control Panel User Management Click...
Thu, 5 Jul, 2018 at 12:43 PM
I need access to other dealerships, how do I obtain cross sites access?
To gain access multiple sites using the same credentials please follow the steps bellow: Ask a manager at the site you require access to follow the ...
Wed, 21 Dec, 2016 at 1:24 PM
How to transfer customers from one user to another?
You may wish to transfer customers from one user to another/others. The process can generally be only carried out by users with admin access. Please fol...
Wed, 21 Dec, 2016 at 1:36 PM
How do I add Dealer Options?
Dealer Options can be added by any user with manager permissions at the dealership. Please follow the below guide to add Dealer Optio...
Wed, 21 Dec, 2016 at 1:35 PM
How do I add/edit IDD/SDD?
Closeit can add and edit IDD's/SDD's in 2 separate locations, one in the admin control panel and one in the public folder. To edit thes...
Wed, 21 Dec, 2016 at 1:25 PM
How do I bulk complete tasks?
You may find some users have tasks that are outdated and having been completing tasks/appointments as needed. To get rid of theses tasks, follo...
Wed, 21 Dec, 2016 at 1:20 PM
How do I merge customers?
If you have duplicate customers and you wish to merge them under one customer ID, please login with an admin account and follow the guide be...
Wed, 21 Dec, 2016 at 10:53 AM
How do I create an SMS report?
To create a SMS report for you dealership please follow this guide. Click on Main Admin control panel Messaging Control ...
Wed, 21 Dec, 2016 at 10:28 AM
How do I add FCA products?
Closeit has a section for dealers to add/EDIT FCA products you may be offering to customers. To add/Edit Products, please follow the below inst...
Wed, 21 Dec, 2016 at 10:03 AM