When the Voicesafe licence is due to expires, you will see a countdown on the log in screen. Renewing your license is a fairly straight forward process but can only be carried out by users with administration access to the Voicesafe.
1. First log in to the Voicesafe select the 'Admin' tab and the 'Licensing' icon. If you do not see an admin tab you are not a administrator of the Vociesafe.
2. Follow the on screen instructions to obtain a license file, note if the Voicesafe is being blocked from sending email then you will need to manually send an email to support or call on 0845373591. Once you have received a license save it to your PC and the click choose File.
3. Select the license file and then click activate. The count down at the bottom of the screen should disappear.