Every user needs to have a policy assigned to them. A policy will determine what access a user has within the admin section of Voicesafe. We recommend this is the first thing that you set up on your Voicesafe system.


Most Voicesafe’s should have two standard policies – Admin and Non admin but this isn’t mandatory, you can set up however many policies you like with different permissions enabled.

To add policies, simply click add new policy on the right hand navigation panel. Provide a name and then click submit. To edit the policy, click the padlock and select which features are required for users with this policy assigned to them. The pencil shows you who has access to this policy; a policy is allocated when setting up a user.


Setting permissions can be done by ticking the boxes that are relevant to the group.