You may encounter a problem when installing or updatinga Voicesafe where the site is unable to dial out to an external number, and you may only see 4 digits being displayed on the Voicesafe when the call is being created.
This is almost certainly caused by an incompatibility between the Avaya and the newer versions of Vociesafe.
We have resolved this at a number of sites by having the phone system providers change the line type setting on the Avaya toETSI - CHAI.
Once the change is made, a new tab is created and the lines will need to be brought back online. This step is important. On a number of occasions the phone system operator has not enabled the lines after the change and all phone lines have not functioned until they are reactivated.
(Note)
If this change is being made remotely by the Phone System company over the ISDN lines and they change the Line Type and restart, theyWILL NOTbe able to reconnect to the Phone System to reactivate the phone lines.
It is critical that if the change is being made remotely, it be done over a network connection. Failing that, in person by a person on site via the Avaya Manager software.
The menus will look something like below.
Once the subtype is changed to ETSI CHAI, all the channels in the channel tab should say Out of Service. These need to be changed to something like "online".
This was another screen shot from a different site
